What To Expect During Your In-Home Shutter Consultation

Darren Wong

As you begin the window treatment buying process, some companies, like Sunburst, send out a rep for an in-home consultation. By bringing samples to your home, we can present how different window treatments would look with your decor. Now you can make the perfect choice by seeing how different products looks with the rest of the room.

But what actually goes on during an in-home consultation? And how can meeting a representative in your home enable you to better choose the perfect window treatment? Even though every in-home consultation is personalized, there are a few constants that you should see.

Walking Through A Typical In-Home Shutters Consultation

Homeowners viewing window treatment samples.

Begin by scheduling an appointment by contacting your local representative. If you already know what window covering you want, like our Polywood® plantation shutter, then we will make it a point to show you some options for your preferred treatment. We will also offer alternatives, so you can be sure that your room matches your ideal.

After we come to your house, we’ll sit down and discuss what you are looking for in a window treatment. We’ll look at your lighting, privacy, and energy efficiency needs, and we’ll pay special attention to hard-to-reach or specialty-shaped windows. Your rep will also ask about how the room is used and what ambiance you are looking to accomplish. The final goal is to fully envision what your decor will ultimately look like with the window treatrments installed.

You may have to see many different products and compare each window treatment against each other. Most customers want to look at a few different product lines, like comparing Polywood with our real-wood Ovation® shutters or finding the best stain to match the walls. We’ll also show you all the options available for the covering, like available colors, louver sizes, or hidden tilt-rods.

After you decide on a treatment, we’ll find the exact measurements of your windows. We generally measure the windows in every room in your home—even if you only want to fit treatments for select rooms. We do this because a lot of our clients ask to order future window treatments without another consultation. At the end of the appointment, we will guide you through a detailed, written quote, so there are no hidden costs on your invoice.

Alt text: Sunburst Shutters van in customer's driveway. 

Signs Of A Bad In-Home Shutter Consultation

While we are sure that Sunburst will give you compentent in-home consultation, there are some actions you should never see from any window treatment company. It should go without saying, the quality of your consultation experience reflects the quality of the product.

Above all else, your salesperson should respect your home. The rep should come to your house as scheduled, ready to present, and offer to prevent floor scuffs with shoe booties. Your consultant should always give you product and company pamphlets and pricing details.

In regards to pricing, you should be given a detailed written quote. Don’t accept a guesstimate, scribbled on a scrap piece of paper or the back of a business card. And don’t take pricing estimates without window measurement. You should always know how much product and installation should cost. If an estimate ever seems too good to be true, please ask for references and look up the business’ online reviews.

You Can Count On A Productive In-Home Consultation With Sunburst

At Sunburst, we strive to match our clients’ windows with a quality window treatment. Our salespeople are always courteous, professional, and knowledgeable. And we should always provide a detailed quote and product details. Just phone your local Sunburst rep at 808-797-2004 to set up your in-home consultation.